Lead Patient Account Representative

POSITION TITLE: Lead Patient Account Representative REPORTS TO: Business Office Coordinator SUPERVISORY RESPONSIBILITY: None DEPARTMENT: Administrative POSITION STATUS: Non - Exempt POSITION SUMMARY: The Lead Patient Account Representative, under the direct supervision of the Business Office Coordinator, oversees and supports the daily operation of the PAR team.
The Lead Patient Account Representative is responsible for the patient experience upon entering the clinic and leaving the clinic.
The Patient Account Representative will model behaviors consistent with the published values and the Code of Conduct of RCCHC.
POPULATION SERVED: Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents, migrants and seasonal farmworkers, as well as, visitors of Hertford, Bertie, Northampton, Gates, Washington and surrounding counties, regardless of their ability to pay.
QUALIFICATIONS: Must be a graduate of an accredited high school or business school Must have work experience in a business or medical practice Must have computer skills in Excel and Word Must have prior experience supervising staff and present leadership skills enabling the individual to lead staff accordingly Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality Must be able to work independently, exercise appropriate decision making skills, and function effectively on a team Must be able to speak and communicate clearly and effectively ESSENTIAL FUNCTIONS: Serve as the liaison to management on operational performance and act as the initial point of contact for the PAR staff to help resolve daily routine issues/concerns Develop contingency staffing plans to cover employee absences Approve staff time in ADP Coordinates daily PAR activities to facilitate team communication, training, and performance consistency.
Communicate new policies and workflow changes in practice to all direct reports Create and administer job training/educational programming for new and current employees Meet with new patients and present services offered by RCCHC Address performance issues with staff and provide feedback Perform annual employee evaluations of all direct reports Act as a point of contact for patient grievances Contact “no show” patients daily to assist with rescheduling the patient Print patient schedules for the next day and review for delinquent accounts and updates that are needed to the patient account Perform PAR duties as needed.
Process registration forms and all necessary paperwork with patients that need assistance Assist patients with navigating services and ensuring access to care Balance batch reports daily for all PAR staff Ability to work at all sites when needed Participate as an active member of the RCCHC team Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation Other job duties may be required that are not listed above.