Client Service Manager

About This Location: Tenth Street Animal Hospital is a full-service animal hospital located in scenic Greenville, North Carolina.
Just east of the North Carolina coastline, our 5-doctor, AAHA accredited, small animal hospital has been going the extra mile for pets and their parents since 1987.
Our team is one-of-a-kind.
We provide comprehensive veterinary care in a collaborative, creative, and supportive environment and nothing less than the best will do.
If you are a passionate and caring team player, please feel free to send us a resume or apply today! To find out more about Tenth Street Animal Hospital, please visit https://www.
tenthstvet.
com/.
Overview: Reporting to the Hospital Manager, the Client Service Manager is responsible for assisting the Hospital Manager within our fast-paced, multi-doctor veterinary hospital.
The Client Service Manager will assist the Hospital Manager with HR functions including hiring/staffing, training, performance management, and instituting/maintaining compliance with policies and procedures that ensure safe and efficient practices within the hospital environment, as well as administrative tasks and client relations.
Job Duties and Responsibilities Maintain a positive attitude in all interactions with clients, pets, and teammates.
Partners with the Hospital Manager to address staffing needs including hiring, training, reviewing, and coaching staff.
Utilize hospital computer systems to document medical records and communicate with clients and teammates.
Approve daily timesheets and correct schedules in Dayforce.
Reconcile End of Day reports and check daily deposits.
Proactively demonstrate the ability to show empathy towards clients and treat pets with compassion and respect.
Address and work to resolve employee conflict and behavior.
Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, cash and credit card handling procedures, and opening and closing procedures.
Meeting and exceeding business goals and objectives.
Responsibilities / Qualifications: Must possess excellent communication and conflict management skills.
Experience leading a diverse work force and establishing a positive team environment.
Experience leading a team in a veterinary environment is a preferred.
Flexible scheduling including some holidays and weekends.
Any veterinary experience strongly preferred.
Benefits: Salary range $23.
00- $25.
00/based on experience Health Care Plan (Medical, Dental, & Vision) Retirement Plan (401K) Life Insurance (Basic, Voluntary, & AD&D) Short Term Disability Paid Time Off SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Teledoc Discounted Veterinary Care EAP (Employee Assistance Program) A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people.
Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide.
The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022.
Additionally, we have ranked among Inc.
5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).