Benefit Programs Supervisor

BENEFITS PROGRAM SUPERVISOR SALARY RANGE: $64,919.
00 - $102,117.
00 (Annually) Job Summary: Under limited supervision, performs analytical and administrative tasks in multiple benefit and employment programs administered through the City Social Services Department.
Tasks include coordinating, advising, and overseeing activities of the divisions' self-sufficiency, financial assistance and clerical support teams.
Provides guidance and input to enhance agency performance and staff skills while ensuring adherence to program regulations and policies.
Evaluates the effectiveness of multiple benefit programs offered by the City Social Services Department.
Provides recommendations for changes as necessary.
Prepares various reports and statistical records.
Maintains case approval authority for any level position within the division.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Essential Job Functions: Oversees the daily activities of division staff members and teams; ensures adherence to established policies, procedures, and standards for multiple benefit and employment programs; assists and/or advises teams with problems in non-routine situations; instructs, assigns and reviews work of subordinates; maintains standards through the effective coordination of activities; acts on employee problems; participates in new employee selection; provides recommendations regarding disciplinary actions.
Reviews individual program cases; provides policy expertise in difficult or complicated cases; interprets policy; advises subordinates regarding policy information, interpretation and implementation.
Reviews individual workers' reports to ensure timeliness and accuracy of work product; monitors reports to ensure appropriate staff resource levels and unit work assignments.
Reviews team reports to ensure timeliness and accuracy of work product; monitors reports to ensure appropriate staff resource levels and team work assignments.
Conducts staff performance evaluations to determine the need for training; ensures training of staff as new policies and procedures are adopted and established; provides training in policies and procedures of multiple benefit programs to agency personnel.
Creates, evaluates, and provides forms, reports, statistical documents, and related informational documentation for use within and outside the agency.
Documents findings in case studies; conducts special studies; maintains records and reports as required by local, State and federal governing agencies.
Evaluates the effectiveness of programs and services offered; provides recommendations for changes and program improvements; prepares summary reports of division services and accomplishments.
Makes presentations before community and civic groups on topics including employment, training, department programs and services and related topic areas.
Represents the agency and division on various committees, work groups, and organizations; attends meetings and participates in related group activities.
Conducts routine meetings with team members to maximize communications regarding all aspects of the work setting including customer service, policies, goals, and related work aspects.
Establishes and maintains effective relationships with professional groups and human services organizations for the purpose of sharing information and coordinating efforts to provide services to the community; maintains current knowledge of developments in the field.
Uses office machines, copier, calculators, computer data entry, office productivity software and technical policy/procedural manuals; performs other related duties as required (special projects, local security officer).
Acts as a team leader; promotes and supports the team management approach; serves as a resource in the team management style.
Performs other related duties as required.
Employee must be willing to work disaster related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.
Required Qualifications: Bachelor's degree in the Human Service field with six to nine years of experience in an administrative, supervisory position with at least two to three of those years involving social service program work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Knowledge, Skills & Abilities: Knowledge of the policies, procedures, and activities of the City and or departmental practices as they pertain to the performance of duties relating to the position of Financial Services Coordinator for the Social Services Department.
Ability to perform analytical and administrative tasks in multiple benefit and employment programs administered through the City Social Services Department.
Skill in coordinating, advising, and overseeing activities of the divisions' self-sufficiency, financial assistance, and clerical support teams.
Ability to utilize effective interpersonal communication skills to provide guidance and input to enhance agency performance and staff skills.
Knowledge of the program regulations and policies and is able to ensure adherence to the same.
Ability to conduct effective, unbiased, and accurate evaluations of the effectiveness of the multiple benefit programs offered by the City Social Services Department.
Ability to determine and provide effective recommendations for changes as necessary.
Has the administrative and technical knowledge to prepare various reports and statistical records.
Knowledge of the terminology, principles, and methods utilized within the department.
Ability to keep abreast of any changes in policy, methods, administrative changes, or related operations updates as they pertain to departmental operations and activities.
Knowledge of laws and ordinances affecting the provision of social services to clients.
Ability to comprehend, interpret, and apply regulations, procedures, and related information.
Knowledge of the methods and techniques for development and administering programs.
Knowledge of the principles of supervision, and is able to effectively lead, motivate, and evaluate assigned staff.
Ability to evaluate, audit, deduce, and/or assess data using established criteria.
Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
Ability to apply principles of persuasion and/or influence over others in a supervisory capacity Ability to read a variety of reports, informational and technical documentation, directions, instructions, and methods and procedures.
Ability to write reports with proper format, punctuation, spelling, and grammar, using all parts of speech.
Ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
Ability to exercise judgment, decisiveness, and creativity in situations involving evaluation of information against measurable or verifiable criteria.
Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Ability to inspect items for proper length, width, and shape, visually with job-related equipment.
Ability to deal with people beyond giving and receiving instructions.
Must be adaptable to performing under minimal stress when confronted with an emergency.
Ability to effectively communicate and interact with subordinates, supervisors, and members of the general public, and all other groups involved in the activities of the department.
Ability to assemble information and make written reports and documents in a concise, clear, and effective manner.
Ability to use independent judgment and work with little direct supervision as situations warrant.
Ability to perform required calculations.
Knowledge and proficiency with computers and software programs typically utilized in the position.
Ability to read, understand, and interpret technical reports and related materials.
Performance Evaluation Criteria: Quality of Work Quantity of Work Dependability Attendance Initiative and Enthusiasm Judgment Cooperation Relationships Coordination of Work Safety Planning Organizing Staffing Leading Controlling Delegating Decision Making Creativity Human Relations Policy Implementation Policy Formulation Physical Requirements: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).
Tasks may involve extended periods of time at a keyboard or workstation.
Requires the ability to coordinate hands and eyes in using job-related office equipment.
Requires the ability to handle a variety of items, job-related equipment, control knobs, switches, etc.
Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities.
Must have minimal levels of eye/hand/foot coordination.
May require the ability to differentiate colors and shades of color.
Requires the ability to talk and/or hear.
FLSA Status Exempt Contact Information: vdssjobs@suffolkva.
us Suffolk Department of Social Services - 135 Hall Avenue Suffolk, VA 23434