Senior Operational Excellence Program Manager

ECU Health About ECU Health ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.
4 million people in 29 eastern North Carolina counties.
The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.
The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University.
ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.
Position Summary Operational Excellence supports high reliability in the imperatives of quality, experience, finance, workforce, operations, and capacity.
The Operational Excellence Innovator examines organizational operations using mathematical and analytical techniques to develop optimal business practices and systems.
The role is responsible for leading projects that require a new design from the foundational level.
The role is considered an expert in complex system level modeling and design thinking.
The role will identify and utilize emerging industry and innovation methodologies to drive value for the organization to create high value processes.
The role is expected to connect the dots between external innovations, and existing functional workflows.
The role is expected to translate emerging leading practices into new designs for impactful outcomes.
The role will look for opportunities to solve problems in unusual and innovative ways.
The role will distill complicated problem into simple and sophisticated solutions.
The role will mentor, lead, and inspire internal resources and external partners to achieve outstanding work and innovative product ideas based on research and insights.
The role is considered an expert with data, advanced statistical analysis, simulation, empirical research, system design, design thinking, and improvement methodologies.
The role will consistently be researching emerging processes and designs to trend the organization to future designs.
Responsibilities Manages complex strategic and operational excellence initiatives and value streams simultaneously in alignment to the System Design Thinking and Operational Excellence methodology.
Aligns subject matter expertise into interdisciplinary groups to foster collaborative and highly reliable system and process (re)designs.
Performs workflow assessments/value stream evaluations to identify strategic optimization opportunities.
Determines and applies advanced statistical methods and design thinking to support innovation and optimization of opportunity.
Performs at an expert level in the fundamentals of operational excellence practical application within engagements.
Serves as a coach and mentor to the Operations Excellence team as well as leaders across the health system as they develop competency to independently lead and facilitate process improvements in their areas of responsibility.
Supports the optimization and innovation of system design efforts of the enterprise by establishing system level work design, work methods, standard work instructions, procedures, and/or policies as outcomes to operational excellence initiative change.
Partners with multidisciplinary subject matter experts to validate work design and standard work products are in alignment to business and regulatory requirements.
Captures business value propositions from each activity and develops reports of continuous improvement activities including accomplishments, participation, activities and needs.
Supports the enterprise in providing compelling communication to governance on business cases for change related to operational excellence.
Elevates identified discoveries to leadership of initiatives that will provide value to improving processes and core business performance.
Provides supportive training on the operational excellence methodology, tools and processes across the enterprise, with intent to empower continuous improvement execution at the front line.
Partners with the community of practice to integrate approaches on supportive methodologies.
Holds responsibility to update materials in the Center of Excellence and connect materials to team members and leaders.
Responsible to partner with leadership pathway organizational development structures.
Acts as a subject matter expert in operational excellence and represents the enterprise as an expert internally and externally of the organization.
Promotes a culture of customer service excellence by growing trusted relationships and open partnerships internally and externally.
Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high-quality, value-added services that exceed customer expectations.
Develops and maintains a culture that promotes service excellence and team member empowerment to act in the best interest of operational partners who are directly caring for our patients.
Assumes responsibility to lead team members upon identified readiness of the Director.
Demonstrates a commitment to team member professional development by providing opportunities for assuming new and varied responsibilities, training and development, and coaching and mentoring.
Supports the recruitment and development of team members to create a high-performing organization capable of supporting current products while developing new skills needed to transform the organization and leverage next generation products.
Provides mentoring and growth opportunities in the profession.
Conducts performance appraisals and recommends appropriate personnel actions.
Provides effective on-boarding and ongoing coaching, mentoring, and feedback to improve performance, foster personal growth, and let employees know they are valued.
Creates a team oriented, professional work environment providing the requisite challenges to retain talented professionals.
Collaborates with the Director to design effective compensation and recognition systems that reward employees for their contributions.
Demonstrates a commitment to personal development by maintaining professional knowledge of current trends and developments in the Transformation Execution Office and health care industry through related seminars, independent study, professional associations, and conferences.
Minimum Requirements Master's degree or higher 10 years of experience in leading teams and enterprise level continuous improvement initiatives with a deep understanding of health care operations as well as the current business issues and trends influencing health care providers.
Demonstrated experience in Lean Six Sigma methodologies, knowledge and experience with a Design for Six Sigma approach, and system value stream analysis.
Practical use of system design, design thinking, innovation, or experimentation strategies is a requirement.
A track record of achieving results by leading improvement programs in a large, complex multi-entity organization at an enterprise level.
Project Management Professional certification Lean Six Sigma Black Belt certification required within one year of hire.
General Statement It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer.
Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law.
We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
Contact Information For additional information, please contact: Angie Nichols, Talent Acquisition Consultant ECU Health Talent Acquisition Email: Angie.
Nichols@ecuhealth.
org